Complaints Policy

Peace of mind for all your tiling work in Essex

Rely on D & G Tiling for the excellent installation of tiling and underfloor heating systems. We serve domestic as well as commercial clients.

Complaints Policy


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there maybe times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order to rectify any problems as soon as possible.
Either call us on 07896 998 184, or email us at info@dandgtiling.com 
We aim to respond within 2 working days to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsmen for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 
0333 2413209.


Free quotation
Contact us to get peace of mind for all your tiling work in Essex and across the South East.
Call us on 
07896 998 184 or 
07969 552 687

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